Policies

Privacy Policy

Expert PC, expertpcnc.com and expertpc.net (hereafter referred to as Expert PC) have created this privacy policy to demonstrate our commitment to protecting the privacy of the users of our websites. Please read the following to learn more about our privacy policy and how we handle personally identifiable information collected from our visitors and users.

What This Privacy Policy Covers

• This privacy policy covers Expert PC’s treatment of personally identifiable information collected through websites owned and operated by Expert PC.
• This policy does not apply to the practices of companies that Expert PC does not own or control or to individuals not employed or managed by Expert PC, including third-party content contributors and third-party websites linked to our site.

Collection and Use of Personal Information

• You can visit expertpc.net without revealing any personal information. However, Expert PC may require certain personal information if you wish to purchase products or use specific services offered by Expert PC.
• Where necessary, this information may include personal and/or company contact details. Expert PC will use this information to respond to inquiries, provide requested products or services, and contact you about new offerings.
• By accessing the services of expertpc.net and voluntarily providing us with personal information, you consent to the collection and use of this information in accordance with this privacy policy.

Collection and Use of Non-Personal Information

• Expert PC automatically receives and records non-personal information from your browser, including your IP address, cookie information, and the page you requested. This information may be used to customize the content and advertising you see and to fulfill requests for certain products and services.
• Expert PC does not link non-personal data to any personal information collected from you.
• Third-party companies presenting advertisements on some of our pages may set and access cookies on your computer. These cookies are subject to the privacy policies of these third-party companies, and Expert PC assumes no responsibility for their usage.

Information Sharing and Disclosure

• Expert PC may share your personal information with third parties who work on behalf of Expert PC to provide products or services requested by you. These third parties are required to adhere to privacy policies consistent with ours or agree to abide by our policies regarding personal information.
• Expert PC may also disclose your personal information under the following circumstances:
• You provide express consent to share information for a specific purpose.
• We need to comply with subpoenas, court orders, or other legal processes.
• We must protect the personal safety of users of our websites or defend the rights or property of Expert PC.
• We find that your actions on our websites violate our Terms of Use or other usage guidelines for specific products or services.

Consent

• If you do not consent to the collection, use, or disclosure of your personal information as outlined in this policy, please refrain from providing any personal information to Expert PC.

Security

• While no data transmission over the Internet can be guaranteed 100% secure, Expert PC takes your privacy seriously. We use industry-standard SSL encryption in designated areas of our websites to protect data transmissions.
• We also safeguard personal information through access control procedures, firewalls, and physical security measures.
• Personal information is retained only as long as necessary to fulfill the purposes outlined above or as required by law.

Changes to this Privacy Policy

• Expert PC reserves the right to amend this privacy policy at any time without prior notice. We encourage you to review this policy periodically. Continued use of expertpc.net signifies your acceptance of any amendments.

Additional Details for expertpc.net

Who We Are
Our website address is: https://www.expertpc.net.

What Personal Data We Collect and Why
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string for spam detection. An anonymized string (hash) from your email address may be provided to Gravatar to check if you are using it. After approval, your profile picture is visible alongside your comment.

Media
If you upload images, avoid including embedded location data (EXIF GPS). Visitors can download and extract this data from images on the website.

Contact Forms
Details submitted through our contact forms are used to respond to inquiries.

Cookies

• If you leave a comment, cookies may save your name, email, and website for convenience. These cookies last for one year.
• When visiting our login page, a temporary cookie checks if your browser accepts cookies. This cookie is discarded when you close your browser.
• Upon login, cookies save your login info and screen preferences. Login cookies last two days, and screen preferences cookies last one year.
• When editing or publishing articles, a cookie indicating the post ID is stored for one day.

Embedded Content from Other Websites
Content such as videos and articles from other websites behaves as if you visited the other site directly. These websites may collect data, use cookies, and track your interactions.

Analytics and Data Retention

Comments and related metadata are stored indefinitely to recognize and approve follow-ups automatically. Registered users can view, edit, or delete their personal information at any time, except for their username. Website administrators can also manage this information.

Your Rights Over Your Data

You can request an exported file of personal data we hold or request its deletion. This does not include data required for administrative, legal, or security purposes.

Where We Send Your Data

Visitor comments may be checked through automated spam detection services.

Contact Information

Expert PC
420 N Hughes Blvd. Ste B
Elizabeth City, NC 27909
Phone: 252-338-5612

No items will be shipped, all items are available for local pickup only.

WARRANTY & RETURN POLICY

PERIOD OF WARRANTY

The warranty offered by Expert PC is limited to thirty (30) days from the day the repair is completed*, unless specified otherwise on the Invoice or Work Order. Hardware components are covered through the manufacturer’s factory warranty (see “Factory Warranty” below).

CONDITIONS OF WARRANTY

The warranty is only for repairs done that are listed on the invoice. The warranty is a carry-in, or in-store warranty. If service is needed on-site, labor charges would apply. The warranty is to replace / repair the items originally serviced on the invoice. The warranty does not give store credit or cash refund.

WARRANTY

Computer Hardware Warranty: The warranty covers the cost of labor and replacement parts for all hardware related problems. Software and user error related problems are NOT covered.
Viruses: Virus repairs are not covered by the warranty. Each computer is susceptible to viruses and it is the owner’s responsibility to utilize virus protection software. Regardless if the computer was supplied with virus protection when it was new, Expert PC cannot guarantee that all viruses will be repaired.
Software & Operating Systems: Any software that is on the client’s computer or comes pre-installed with our systems, including the operating system, is not covered by the warranty.
User-caused problems: If our assistance is required after a customer attempted to solve a problem out of their own accord, the repair thereof will not be covered under the warranty.

FACTORY WARRANTY: The factory warranty is a limited warranty that is offered by the manufacturers of the various computer components and is limited to their specific terms and conditions of sale and their return policies.

OVERCLOCKING

Overclocking is a method of making your CPU, video card, and some other hardware run faster and/or better and is not endorsed by the manufacturers of the item, and therefore excluded from the warranty offered by Expert PC and/or the manufacturer.

RETURNS

1. No returns for cash or credit will be entertained after seven (7) calendar days from date of invoice – the customer has to ensure that the correct purchase has been made within this seven (7) calendar day period. All returns are subject to a 15% percent restocking fee and must be in the original packaging with no signs of defects.
2. Only store credit will be issued for new items NOT installed by Expert PC. All returns are subject to a 15% restocking fee and must be in the original packaging with no signs of defects.
3. All USED items are sold as is, no refunds, credit, or exchanges are available.
4. NO Refunds, credit, or exchanges are available for SPECIAL ORDER items. SPECIAL ORDER items are required to be paid in full before the order will be placed.

ELECTRONICS REPAIRS

For all electronics repairs the issue will be assessed and the customer will be notified of cost for repair, at which time the diagnosis charge of $38 will apply unless technicians determine that the item is not cost feasible to repair. Cellular phones are recommended to be repaired by certified phone repair shops, which we are not. Therefore these repairs will not be performed, unless it is a simple repair and/or the customer assumes all liability. Electronics repairs come with up to a 30 day warranty, however cellular phone and screen repairs come with NO WARRANTY, written or implied.

ABANDONED DEVICES POLICY

Computers and small electronics repaired at Expert PC and not picked up for 30 days are subject to a $10 a month storage fee. Televisions and large electronics left longet than 7 days are subject to a $10 per day storage fee. Expert PC is not responsible for goods not picked up after 60 days of check in. Goods may be sold or discarded after 60 days.

PAYMENT PLANS

At this time partial payments, payment plans, or extensions are not permissible.

CONTACT

Customers may call or stop by Expert PC with any questions about the Warranty & Return Policy. Contact information is provided below.

Expert PC
420 N Hughes Blvd. Ste B
Elizabeth City, NC 27909
Phone: 252-338-5612

* Once repairs are completed, the customer will be notified. If computer equipment is picked up thirty (30) or more days after the day of notification, the thirty (30) day warranty will be considered expired.